Gaya APA

Besterfield-Secre, D, H, B, C, B, M. (2003). Total Quality Management (3). New Jersey: PT Prentice-Hall, Inc.

Gaya MLA

Besterfield-Secre, Dale, H., Besterfield,, Carol, Bestterfield-Michna,, Mary. "Total Quality Management". 3 New Jersey: PT Prentice-Hall, Inc, 2003. Text.